Diffused escalated customer situations while setting accurate expectations for issue resolution.Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool. Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries.
